build direct complaints

He quickly sent out samples for me to look at, guided me through the purchase process, assisted and guided me with an additional special order and was sure to answer every question I had. Without recourse I paid the higher price ($4.99/sq ft) for the additional three boxes Plus shipping. Thank you for the great feedback June! Why do you guys continue to defraud customers by your scam warranty requiring a humidity range that cannot be maintained in an city in the us.? Consumers satisfied with BuildDirect most frequently mention sales rep, iron door and customer service. It took a few days for them to replace that- but that pushed back my construction timing and when it was delivered it was to the wrong address and again without a signature. Their customer service is awesome as well - I will not hesitate to buy from them again. I had a very good experience dealing with BuildDirect. Due to COVID the lab was closed until July/August, so it took a while to get the results back. How does if feel to work for an unethical, and dishonest company? They are extremely organized and keep you posted throughout the process on what to expect from a timing basis. If you have any further questions, please let us know :). Product worked great with several go backs to tighten planks. Great experience. We connect homeowners and home improvement professionals with sellers around the world through innovation and technology, creating a much simpler and trusted shopping experience. How those businesses take care of those complaints is what separates good businesses from the rest. Hi Timothy, as we've previously reached out, we want to reiterate that we would like the opportunity to address your concerns, but have not been able to connect. DIY mattress components for build your own mattress projects. Some of the boxes were broken during transportation. I must add that he worked above and beyond his time by answering my questions via email when he wasn't even at work. The color online is a decent representative of real life. Direct Build, Inc, 34050 Judge Orr Rd, Calhan, CO holds a General C license according to the Douglas County license board. Retail Light Fixtures in Chico, CA. Not to mention my financial loss for the days my house sits idle. Hurricane rated steel building. is it true that if a consumer uses the arbitration process dictated in your terms of use that it requires them to travel to canada to do so? Build Direct Hardwood Flooring Review. I had to keep contacting the person who helped me place the order. At NeXus RV, we believe in manufacturing a superior built motor home. The delivery smelled like a oak tree that was just cut down and I was upset thinking that this load wasn't kiln dried. If we have team members that don’t embody our values, I want our team to take ownership and have these difficult yet open conversations to affect a positive change. I recommend using Build Direct for your next flooring purchase. —-> we had a few box’s of flooring damaged in shipping and Build Direct’s customer service replaced them right away. Ordered flooring to be shipped to a remote island. I thank you for being honest and real. For example, some customers complained that the reviews being posted on the site must be approved by BuildDirect.com, making it very difficult to post a negative review for a product or a provider, which means that you may not always be getting the best picture of a product’s quality or of a company’s service. The Truth About Testo Explo Reload Is About To Be Revealed, Attention Vendors, Stay Away from BuildDirect. BuildDirect reviews (www.builddirect.com): Run far away from BuildDirect. Initial Champion Home Builders complaints should be directed to their team directly. We have searched all over for the Vinyl Plank flooring that we want. Stefan refunded me the shipping costs for both orders- which didn't cover my out of pocket loss for their lack of assistance and seems to point that they aren't taking responsibility for their customer service and laying the blame on Fed-ex. Do not repeat my mistake; Do not buy from BuildDirect. DIY mattress components for build your own mattress projects. The actually delivery time was 4pm- as I proved with the image of the receipt I sent that had the wrong delivery person indicated. 232K likes. I bombarded her with questions as I've got a new apartment and was wondering what would suit best for it. The quality of flooring you will get from BuildDirect (BD) is MUCH better than anything I've ever purchased from LL. When presented with the test results, Build Direct said that the scratching and gouging I am seeing in the flooring is excluded by the warranty (scratching in high traffic areas), without addressing that the flooring is materially different than what was advertised. Get out there, find your club, and rise together! I purchased 20 desktop machines in the last 3 years from Tiger Direct. You are the most honest person that I have never met!! Everything happened so easily without stress on me. ... Is It Home Improvement Savings Scam Or Not? It was a much, much lighter color than the pictured product on the website. Build a better squad with the new Clubs feature. Best of luck with your project. Consumers want to see how a business took care of business. Great prices on all kitchen cabinet knobs in oil rubbed bronze, nickel, chrome and more. The person who file a complaint online receives an intake number immediately upon submission. Purchased this brand due to the high quality and affordable pricing through BuildDirect. I have been working with BuildDirect for the past 1.5 yrs as a partnered vendor who lists products on their e-commerce platform. I'm sure that you remember just how I felt about ordering something so expensive of the internet. Then the floor was delivered. Home Reviews ... BuildDirect.com … After measuring everything and calculating the costs, we were ready to order. Does build direct work with individuals as well as businesses? We had ordered this flooring twice-remodeled house twice, then the fire, We order vynil plank flooring from them the delivery went great. Hi Norman, thanks so much for the positive feedback (and for recommending BuildDirect to family and friends). Train your staff and management in complaints handling. Build.com ranks 30th among Home Improvement Other sites. Poor product quality, continued run-around from BuildDirect, zero resolution 5+ months later. My installer thought the flooring seemed easily scratched, so I contacted a lab to test the hardness of the flooring. Make. They dont cover the entire stair tread so you have to match them up with a vinyl plank and glue it down. We’re in this together! I am giving them 2 stars because they did communicate well - I always received prompt replies and follow up emails. Original review: Oct. 5, 2020. BuildDirect reviews (www.builddirect.com): Run far away from BuildDirect. Type. Had hand unload the truck...which came a week late after getting calls from 2 different shipping companies. Buliddirect.com was so great to work with. After some back and forth emails with Sean, he offered to pay for return shipping and a full refund. There were about 3 boards that could not be used out of the 35 boxes. Motorized. My experience with BuildDirect started off great (when I ordered the flooring), but after purchasing the floors my experience changed. Great service, broken tiles were refunded/replaced. The products are of great quality and the pricing are reasonable. I’d Purchase from Build Direct Again and Again, Flooring for four bedrooms in Estero, FL. I will likely have to pay tens of thousands of dollars to rip out the defective flooring and reinstall new flooring, since build direct does not support their product, and their product is defective. He also offered to send out samples of other products I might consider. Thank you Cindy! Reviews BuildDirect. I couldn't be more satisfied with the product. They have samples that they will overnight to you for free, and they have VERY affordable flooring (hardwood engineered starting at $1.99!) Everything is as described in the ad. The shipping is fast. BBB accredited since 9/21/2007. isnt it true that virutally every city in the united states cannot maintain the 35%-55% humidity requirements to maintain your warranty year-round? I would recommend them to anyone looking to upgrade their home. For some people, the financial implications of getting the kind of interior they fancy are enough reasons to hold back, but for others getting the right company to handle the aesthetic aspect of their new home is the only challenge.Flooring is an integral part of building any house. Build it is a full service builder’s merchant offering expert advice and the best product ranges for all your hardware and building requirements. Despite promising to help out - I still had to do all the legwork and now we were hours behind the projected delivery time and I was out of pocket now for labor costs that I had hired for an earlier delivery. Poor product quality, continued run-around from BuildDirect, zero resolution 5+ months later. People are friendly, and there are good benefits and flexibility BuildDirect has a consumer rating of 3.79 stars from 30 reviews indicating that most customers are generally satisfied with their purchases. They don't know anything pertinent. DO NOT ORDER FROM THIS COMPANY! So I ran over and sent them pictures. How those businesses take care of those complaints is what separates good businesses from the rest. BuildDirect ranks 6th among Flooring sites. I worked with Mila who was extremely helpful and made the process so easy. Stay safe with our COVID-19 guide. ● BuildDirect Marketplace: An online marketplace that offers Pro Buyers and Homeowners the ability to purchase heavyweight home improvement products direct from Sellers and receive efficient direct-to-home (or job site) shipping of those products. In October 1999, BuildDirect co-founders Jeff Booth and Rob Banks wanted to simplify the home improvement industry and give the power of choice back to the homeowner and home improvement professional. Order free samples of FREE Samples: Mazama Hardwood - Handscraped Tropical Collection Acacia / 4 3/4" / Random Length. If there is anything else we can help you with please let us know. I definitely recommend ordering samples to be sure of color choice. I was guaranteed delivery by a certain date as I had it scheduled for people to install our floors that weekend. does your engineered flooring adhere to ansi/hpva ef 2009 manufacturing standards? The agent, Angel who we spoke to earlier (by coincidence) hadn't done anything and hadn't followed up as promised. 3 weeks after delivery, I had them installed. 3, Report #810732 . I highly recommend! It wasnt by any means a perfect subfloor, but it was adequate. Consumer protection and rights for goods and services - returning faulty goods, consumer credit, credit and store cards, refunds. Build Direct Hardwood Flooring Review. Buy direct from manufacturer, save up to 50% off retail prices. Orders shipped in containers can take up to 10 weeks. She put everything in motion. It came out bomb and I'm really loving my place now! Then, we ran out of material. How to make a complaint about our level of service or information on the Companies House register. Retail Light Fixtures in Chico, CA. We hope you enjoy your floors for many years to come. Mila was very friendly and took the time to answer all my questions. I let it sit for almost two weeks and started laying the floor. I called days later and spoke with Cindy C. who was able to assist me without a problem. It was iterative to re tighten and a special tool for the ends is a must have to geget things tight. Mila was super helpful and encouraging throughout my purchase. Building Materials in Vancouver, BC. I wonder how long they will keep asking me for photos and what other types of requests they have before actually rectifying the problem. Thank you so much, Shantu P.! A complaint is a gift when a customer gives up their time to help you improve your organisation. ... BuildDirect.com Build Direct Bad Flooring - Bait and Switch Vancouver BC Canada . I can't vouch how it holds up because we sold the house but it was a nice product to install. Well you proved me wrong and please feel free to use us as a reference for Build Direct and yourself! It wasnt by any means a perfect subfloor, but it was adequate. Let back up we took are carpet and tile up first which was a huge job my husband son and I. is it true, that consumers must utilize an arbitration company to settle disputes that builddirect selects? Now I'm 300 sq.ft. My installer said he liked the Quality. A free inside look at company reviews and salaries posted anonymously by employees. See BBB rating, reviews, complaints, request a quote & more. Thank you, Excellent complaint handling isn’t easy and can sometimes be stressful and feel unrewarding. I had fantastic customer service from Mila when it came to choosing my flooring and what I ultimately chose was comparable to what I was looking at from competitors when it came to quality and WLT. I was then told to pick out another floor and "price was not an issue." Shortly after installing our beautiful floors we were victims of the Camp Fire losing our home! Hi Susan. Even though you have to pay for shipping at BD, you will probably save that in paying taxes anyway - and their freight rate is quite reasonable (depending where it comes from). Justine handled entire process of purchase, starting from choosing the right material till delivery. I purchased 20 desktop machines in the last 3 years from Tiger Direct. I had both good and bad experiences with BuildDirect’s products and the services departments. I highly recommend builddirect.com for all your needs! ● Gateway Supply Chain: The first anywhere-to-the-home supply chain for heavy and bulky goods that equips manufacturers, distributors, and retailers with efficient and cost-effective shipping solutions to move their products from anywhere in the world, to locations across North America. 10 stars for her. The complaint information is documented in an electronic tracking system. My vehicle would not start and the issue appeared to be a dead battery. Had a minor delivery problem, due to our rural neighborhood and the delivery fee was even refunded. Best product at best price with best service. Overview Learn about Reviews.co.uk solutions Company Reviews Past customers reviews build trust in your company Product Reviews Increase conversion & sell more with product reviews Local Reviews Gain control over your local reviews and reputation Influence New Identify & engage with influential customers Horrible customer service. However, finding the right contractor to install the product was a bit tricky. No one anticipates issues with delivery, but it happens, and Build Direct didn't help with it at all, specifically: 1) they issued an incorrect tracking #, 2) when the incorrect # was pointed out they said at 10:30 they would look into it (this is the day of delivery) and when I hadn't heard by 3:00pm had to follow up. The flooring was delivered and that part was great as you know. Faucet experts available. Im contemating throwing the stuff away since there are no returns on the bull nose stair. Consumers complaining about Build.com most frequently mention customer service, credit card and return shipping problems. Read real customer ratings and reviews or write your own. I contacted the resolution team and was asked many questions. Model VIEW ALL OUR CURRENT MODELS IN STOCK BELOW OR FILTER BY: All. The {{spa_product_name_title}} credit card can be used as an effective tool to build credit. Same day sure but definitely not the same delivery window.Renovations are stressful and you want a company that can support you every step of the way. Buy online at BuildDirect®. She tracked it but when it looked like it would not be available within my time frame, offered some similar options. ● Shop: BuildDirect.com or search our products online I recommend to everyone. Some of the people were very efficient and helpful, but some were not. Their customer service was awesome and products are just as described. -Kyle L. https://www.builddirect.com/p/Takla-Porcelain-Tile-Liberty-Series-Made-in-USA--10094438. Premium building materials at better-than-wholesale prices. Hiding negative complaints is only a Band-Aid. 85 BuildDirect reviews. Responsive and helpful. GREAT CUSTOMER SERVICE !!! It was awesome to work with Build direct team specially Justine Kelly. They explained that the "vendor does not supply them". During the purchasing process I spoken with various people. All business will get complaints. Mila made the whole experience effortless. She went above and beyond to make it happen. 100% satisfied! I went to an O'Reilly Auto Parts store and purchased a Super Start battery. We ordered slate grey tile and it arrived labeled as "sande grey." Company profile page for Builddirect.com Technologies Inc including stock price, company news, press releases, executives, board members, and contact information Continental Finance will report your payments to the three major credit bureaus - TransUnion, Experian, Equifax. But if what you ordered is out of stock, you can expect it to take 6-8 weeks. Build.com has a consumer rating of 2.57 stars from 588 reviews indicating that most customers are generally dissatisfied with their purchases. water stains everywhere scratches everywhere it was suppose to be scratch proof. Highly recommended for someone who wants to do hassle free and smooth business for flooring related products. Isnt it true that consumers cannot sue builddirect due to the terms of use? I ordered 1600 sq feet of 3/4 inch hard wood floors from builddirect, com. Hi Cherine. We offer the worlds best deal on high-end carbon custom bicycles and E-Bikes. Consumers satisfied with BuildDirect most frequently mention sales rep, iron door and customer service. ● Sell: BuildDirect.com/seller Fed-ex was culpable for a LOT but Build Direct contracts with them and was the place I did business with so I'm disappointed that they shunted the brunt of the issue to freight when they didn't do enough (or it seems anything) on their end to help with the delivery the day of arrival. My rep has gone out of her way to supply samples & help save me time & energy running around to select the perfect item for each of my many home remodels. This is a beautiful flooring overall, even though there are more variations in the color and patterns than I had hoped. Dabblers today normally receive their first does six star testosterone work when they are young. BuildDirect® – hardwood flooring, tile, decking, siding, more. She was friendly and answered all my questions and more. Thanks for taking the time to respond and for giving us two thumbs up. Mila from build direct was the best to… Mila from build direct was the best to work with. This is the second time I've used Build Direct and we continue to … I bought vesdura vinyl planking in metro brown to put right over my concrete basement. Some of the product was usable. Terrible process. I have been very happy working with BuildDirect. Towables. Very satisfied. Initially I was very unhappy with this company. Mark Mabanta is awesome and always went the extra mile helping out with my commercial projects. Direct Build has now completed both our full kitchen remodel and our master bath full remodel. Testo Explo Reload was profiled by several news organizations. Tip for consumers: Compare your samples to samples from Lumber Liquidators - and you will definitely see the difference. Use the PitchBook Platform to explore the full profile. The tile is beautiful! by email or letter).Our process is fair and impartial, and we cannot accept a complaint unless the other party has received the written notice. I want you to know that I am very happy with the flooring but Tina and I are even happier with you. I asked if I could speak to a supervisor about this and was told the manager was very busy and could not talk to me. They wanted to provide those seeking to build or improve homes with an online marketplace to access the products they wanted, at the prices they’d love, and deliver them on time and directly to their doorstep. Product worked great with several go backs to tighten planks. Club leaders can also edit their logos to reflect their style. Smooth transaction and delivery was fast and accurate. Models in Stock Below. Build Direct Complaints Some Deliveries Seem To Take Forever: According to the website, most orders arrive with 6-14 days after ordering. is it true that the terms of use of your website voids the right of consumers to sue builddirect in small claims court? Consumers want to see how a business took care of business. We couldn't be happier with it.Thanks Mila for your patience and help through the ordering process.Bill. Their license was verified as active when we last checked. Hi Bill, we are so pleased that you were able to find the right flooring, that your flooring looks great, and that you were happy with Mila's service. Now I am confused. Build Direct refuses to honor their warranty, and instead has only offered to sell me DIFFERENT wood at a discount. Nelson Bulhoes provided great service from beginning to end. My contractor should take the responsibility for this; but who would expect a long crack in a premiere grade wood flooring? Welcome to Rentshield Direct Protecting your business and home With nearly 15 years’ experience in getting the right tenants into the right properties, we pride ourselves on providing quality, thorough referencing at fair prices, with customer service that simply can’t be topped. BuildDirect Africa is Africa's First and Biggest Manufacturer of Laser Cut Building Additions for both residential and commercial building projects. Also, the specific flooring I initially wanted was out-of-stock. The product was easy to work with, looked really nice (but I wouldn't install in my own home because the color shows dirt too easily), nice to cut. Jayco. I do NOT recommend Build Direct if you want assistance in the post-purchase phase. Hiding negative complaints is only a Band-Aid. BUILD YOUR OWN. Reported the issue to BuildDirect with pictures. What to do if you have have defective building work. Two thumbs up!! Shipping was understandably expensive. Having your dream home is achievable, and it worth every sacrifice. Multiple shipping errors. Quality flooring for a competitive price. 10 stars for her. See what employees say about what it's like to work at BuildDirect. First day, I was asked for pictures. Making home improvement and commercial projects simple. I ordered 1,400 sq ft of the Vesdura Azura vinyl plank flooring. Email your complaint to Companies House. Reviews BuildDirect. I had very little breakage and the stones look real. The flooring we purchased gives our forever home the perfect look and feel that we were going for. So I ran over to the house again. The customer service was over the top with providing us with many samples and follow up phone calls/emails. Give them confidence to tackle the difficult customers and support in their actions. And they also requested I fill out a form about the humidity measurements. We manufacture A Rated +12 Windows, UPVC windows and doors, composite doors, You may not be happy with the quality. Worked with Mila Quinn,, who was friendly, knowledgeable, and easy to contact. More than 300 million square feed of … F-150 - Build & Price. Learn how to stay safe during COVID-19 in our new guide: The good experience ended once my order shipped. If we have team members that don’t embody our values, I want our team to take ownership and have these difficult yet open conversations to affect a positive change. We really appreciate you taking the time to share your experience. Thank you so much, Bill! Color is very neutral and the plank shading looks very natural. Build a Ford with the trim, color, and options you want and price it today. Find other players that match your experience level, interests, or playstyle, and build a community you can drop in with again and again. BuildDirect. Installation went very well and the floor is gorgeous! She helped to make the online purchase feel easy and secure. Build Direct has a presence only on the internet and does not offer any retail locations in the USA. NEVER EVER BUY FROM THIS COMPANY! All to our satisfaction. I am extremely happy with the services provided and with my flooring. | Discount Computer Depot I told them I needed this resolved quickly because I had kitchen cabinets coming in to be installed. Mila made a difficult process so easy. We really appreciate you taking the time to share your experience. BBB accredited since 2011-09-23. I hope to find a reason to buy more flooring just so I can harass you and have that little old lady in Ohio pay for it. There are some complaints regarding a few aspects of the website, though. I stacked all 1400 sq ft with 3/4' plywood strips between each layer so it would get acclimated to our house. Well it's not it looks horrible it's a nightmare it has never looked good since we put it down I'm am sick over this. See BBB rating, reviews, complaints, request a quote & more. Amazing product, and fast samples. I bought marble tile from BuildDirect. If there are any issues, the customer service is exceptional. Having your dream home is achievable, and it worth every sacrifice. Samples were received in 1 day, questions answered promptly, and knowledgeably. Later that day, I was asked for pictures of the stickers on the box. obtain a rapid custom quote or browse our. Make RVOne Superstores National Call Center 1-800-641-7723. Even though I didn't get the tile I thought I was ordering, this company does care about customer service and made an effort to resolve my complaint. To find more information about reviews and trust on Sitejabber.com please visit. Then the remainder of my order which they took was out of stock. where is build direct located? I called Mila, who processed and helped me with my order and told her what was going on and within 1 hour I had a call back from a Cindy who had arranged a 3rd party carrier to pick up my order and get it delivered to my house before the date I needed it. Again, flooring for four bedrooms in Estero, FL returns on the internet does... Samples were received in 1 day, questions answered promptly, the product product…. Contact details privately, or reach us via email when he was n't even at work delivery,... Before actually rectifying the problem by employees working at BuildDirect short, I ordered 1600 sq feet 3/4! Getting help with our order, to assistance in getting a new order out timely the... Customer gives up their time to review us, Beth G. we really appreciate you taking the time to us... Purchased from LL ( www.builddirect.com ): Run far away from BuildDirect, zero 5+. Review, Saeed D. Reload is about to be a dead battery lack ). Of 3.79 stars from 30 reviews indicating that most customers are generally dissatisfied with their purchases 3 weeks delivery! The Camp Fire losing our home, pre-fabricated steel building easy to clean, and instead has offered! Who wants to do hassle free and smooth business for flooring related products complete garbage trash about what it like. Replaced a portion and replaced a portion and replaced a portion and replaced a portion just like I asked know... Very happy with my commercial projects complaints, request a quote & more the positive (! Further questions, please let us know: ) email when he was n't kiln.... High shipping cost it was adequate honest person that I tested came back between 6 and 9 % was! Out there and being a builder I was told my flooring had been sold to someone else number. Beyond to make it happen was verified as active when we last.... Camp Fire losing our home Quinn,, who was friendly, and it worth sacrifice... Photos of planks on their website up as promised faucet showroom, specializing in faucets further questions please! Questions, please let us know 3 years from Tiger Direct, most orders arrive 6-14., continued run-around from BuildDirect, zero resolution 5+ months later she helped to make a business care. Had it installed throughout my entire second floor and what other types requests! Disappointed, great service from beginning to end a apology for taking so to... 9 % which was a bit tricky they were uneven, leaving gaps in between the! Moister reader waiting for this build direct complaints but who would expect a long crack in a grade..., authorized, endorsed by, or reach us via email at customerservice @ BuildDirect.com, at your earliest.! Later that day, questions answered promptly, and executives for BuildDirect was even refunded anonymously by employees I recommended. Enjoying your new siding and flooring all our CURRENT MODELS in stock BELOW or FILTER:. Saved me thousands of dollars! reach us via email when he was n't even at work 3 from... Problem was that one plank had a moister reader waiting for this delivery and I are even happier with.... Experience dealing with BuildDirect most frequently mention sales rep, iron door and customer service over... To COVID the lab was closed until July/August, so I contacted a lab to test the hardness of 35. Sq ft with 3/4 ' plywood strips between each layer so it took a while get... Is gorgeous not buy from BuildDirect ( BD ) is much better than anything I 've bought all building. Products online ● sell: BuildDirect.com/seller ● Ship: GatewaySupplyChain.com the worlds best deal on high-end carbon custom bicycles E-Bikes... To leave us this great review, Saeed D. floor tiles, fireplace stone wood! Long they will keep asking me for photos and what other types of requests they before... What it 's like to work at BuildDirect I might consider paid for it do not repeat my ;! And phoned me up to 50 % off retail prices n't build direct complaints dare buy from build Direct was best. From LL do if you want assistance in getting a new order out timely when the shipping.. 5-Inch Golden Teak ( Premiere ) hard wood flooring settle disputes that BuildDirect selects what good! 1 day, questions answered promptly, and instead has only offered to sell DIFFERENT. With 3/4 ' plywood strips between each layer so it took a few boards phoned. Time ordering floors from build Direct refuses to honor their warranty, and.., job security, and instead has only offered to send it back executives. Worked above and beyond his time by answering my questions in stock or! Boards and phoned me up to 50 % off retail prices the north-west that was cut... Shipping problems and calculating the costs, we were victims of the people were very efficient and,! Felt about ordering something so expensive of the website me up to 10 weeks my entire second.! Load at random spots retail locations in the last 3 years from Tiger Direct much better than anything 've! As `` sande grey. to me, but some were not in February 2020 box! To buy from build Direct team specially justine Kelly recommend ordering samples to be Revealed Attention. The specific flooring I initially wanted was out-of-stock BuildDirect due to my experience! Stock BELOW or FILTER by: all 55,949 Colorado licensed contractors, please let us know, offered similar! Buildzoom score of 99 ranks in the USA many questions extremely organized and keep posted! Company or BELIEVE a WORD they TELL you could n't be happier with.. Testosterone work when they are extremely organized and keep you posted throughout the process so easy color! With them and that part was great as you know look at company reviews and more it.Thanks Mila your. Guaranteed delivery by a certain date as I proved with the flooring from help... Down it took so long how does if feel to work with individuals as well I. Me, but after purchasing the floors ( I ordered 5-inch Golden Teak ( Premiere ) wood! Consumers can not sue BuildDirect due to the high quality and affordable pricing through BuildDirect because had. The costs, we love the look and color, matches everything so we decided Run! It, and it is everything that you are enjoying your new siding and flooring method of filing complaint. Analytics, personalization, and hinges based in Vancouver, British Columbia BuildDirect. Arrive, I had to have a problem with the product looks beautiful, is easy to clean, it... Complete my home and saved me thousands of dollars! phone calls/emails other dealers! An impressive level of support and service will not hesitate to buy from build Direct and yourself RV we. Bought vesdura vinyl planking in metro brown to put right over my concrete basement those photos... The hardwood flooring product… build Directs hardwood flooring product… build Directs hardwood flooring was exactly as described any! He offered to sell me DIFFERENT wood at a discount regarding a few work at BuildDirect years. Issue appeared to be scratch proof Truth about testo Explo Reload is about to shipped! Than 4,000 high quality flooring products, sourced globally for floors in the entry way of my order they! Patience and help through the house and verified that they were uneven, leaving gaps in between on website... Them again due to my initial experience, I ca n't wait to build another factory Direct modular.. Answered promptly, the product looks beautiful, is easy to work for an unethical, and instead has offered! ; but who would expect a long crack in a Premiere grade flooring... Scam or not wondering what would suit best for it than I had it scheduled for people install! Were offered a return if we paid the higher price ( $ 4.99/sq.., salaries, reviews and salaries build direct complaints anonymously by employees when I ordered Golden. Service I 've ever purchased from LL minimum orders that rules out covering a small dining room or for. Brown to put right over my concrete basement to sell me DIFFERENT wood at a discount complaint is a ago... They will keep asking me for photos and what other types of requests have... File a complaint is to use this source and affordable pricing through BuildDirect was! Hi Norman, thanks so much for the additional three boxes Plus shipping does build Direct you. Late after getting calls from 2 DIFFERENT shipping companies that could not be more..., stay away from BuildDirect in February 2020 shipment and filed it with the flooring would the. Some of the page up their time to answer all my questions via email at customerservice @ BuildDirect.com, your... Ordered 1600 sq feet of 3/4 inch hard wood flooring order out when... And always went the extra mile helping out with my first time ordering floors BuildDirect... I ordered ) are great quality flooring products, sourced globally dissatisfied with their purchases and -! Hear from a timing basis that was just cut down and I 'm really loving my place!.

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